Use of Private Information Policy (GDPR)

Last updated: 24/04/2019

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

Why we value your privacy
How we collect information
What information we hold
Where we store your information
What we use your information for
Who’s responsible for your information at our company
Who has access to information about you
The steps we take to keep your information private
How to complain
Changes to the policy
You can find the Privacy Policies of the services we use below

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

When you contact us by email or through our website, we collect your name and email address.
If you sign up for a newsletter, we only collect your name and email address.
When you buy something from us, we collect your name, email address and phone number.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All purchases are processed by Paddle.com, our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your your information in Freshdesk, our Helpdesk software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When you buy something, your information is stored in Paddle.com, our ecommerce platform, and if we do business, we store your information in our accounts software, Freshbooks. If we work on a project for you, all project documents are stored in secure Google Docs. Project materials are transferred to us or between staff using private Drobbox folders. Source code is stored in private GitHub repositories accessible only to the project team.

We chose these systems partly for their commitment to security.

You can find the Privacy Policies of the services we use below…

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Andrew van Duivenbode is the business owner responsible for the security of your information. You can contact him by email via our contact page if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Keypass, an offline encrypted password manager, use a strong, different, randomly generated password for each service, and never use the same password twice.

The computers we protected by a strong password. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us via our website contact form.